>FAQ

Frequently Asked Questions

Businesses, Suppliers and Consumers would prefer to transact with businesses that pay their invoices as agreed when they signed contracts.

Being known as a prompt payer may help you gain new suppliers.

No, what you pay and when you pay is private information.

As agreed within the terms of your contract or where no contract exists within legislation (Late Payments in Commercial Transactions Regulations 2012).

Signing up for the Prompt Payment Code arrangement is voluntary.

View the Prompt Payment Code [Here]

If you have lodged a query that is upheld by the Supplier, payment would not be made until the query is resolved.

Queries should be communicated to suppliers in a timely manner and at all times in accordance with the Terms and Conditions entered into for the sale. An invoice should not be unpaid indefinitely, the amount in query may be held in reserve until the supplier addresses the query, but the unqueried amount should be released.

Signing up for the Prompt Payment Code arrangement does not alter contractual relationships and does not change the legal position in relation to late payments

Sign Up  [Here].  The application form is self-explanatory and you will advised by email of your next steps to complete the process.

When your application has been processed, you will receive an email confirming that you are now listed on our website as a signatory.

Being a member now means that you can include the Prompt Payment seal in your communications and stationery – letting potential suppliers, partners and staff know that you are committed to paying promptly to help businesses thrive in Ireland.

This confirmation email will include a link to download your Prompt Payment toolkit – a selection of graphics for you to use as follows;

EMAIL
Included in the toolkit are email banners that you can include in your email signature. There are three different sizes to suit your needs. For information on how to update your email footer, please refer to email client guidelines, the most common being *Google*, *Outlook* and *Lotus Notes*. If you need further assistance, we recommend you speak to your IT team and/or system administrator.

SOCIAL
We have included images perfectly sized for Facebook and an animated GIF image for promoting the fact that you are now a Prompt Payment signatory. Feel free to tag @EnterInnov in your tweet and we will endeavour to re-tweet.

OTHER
The toolkit also includes the PPC seal for use on your printed materials and website, together with a web-graphic again for use on your website. We recommend you provide this to your website developer or IT team to implement in a suitable location on your website.

When your application is processed the official Prompt Payment Code Seal will be emailed to you and you can you begin to use it immediately on receipt.

The Prompt Payment Seal is granted to businesses who register as being compliant with the Prompt Payment Code. It is an important indicator to businesses doing business with you of your commitment to best practice. The seal is granted as the result of your confirming your compliance with the code. By displaying the seal you are demonstrating to your suppliers that you are committed to the code.